Warrenty Policy
Subwoofers Policy
From the date of original purchase and for the respective period, subwoofer manufactures repair or replace all products, which are defective in material and/or workmanship. This warranty is not transferable and applies only to the original purchaser of the product. No Exceptions. It is the manufactures right to decide if a product will be repaired or replaced.
All returns must be sent with an RA # on the outside of the box. Any and all products sent without a RA will be refused. An RA # can be obtained by calling Dtp Custom Cars and requesting the number.
Warranty claims must be accompanied by the original invoice to validate the warranty service.
This warranty does not apply with respect to the following:
-
DC Audio’s warranty does not cover burned/open voice coils or lead wires, ripped surrounds or folded cones. These are all immediate signs of abuse/over powering.
-
It does not cover mis-mounting cast aluminum frames by mounting them inverted and snapping them. DC Audio frames are not designed to be mounted inverted.
-
It does not cover products driven over their mechanical limits.
-
Defects or damage caused by accident, fire, flood, and lightning or other acts of God.
-
Defects or damage caused by abuse, misuse, or negligence.
-
Amplifiers Policy
Amplifiers will not be covered under warranty if ran below their rated ohm load or if underpowered in any way. Manufactures has a "Recommended for Installation" section on each amplifier's web page. These need to be followed in order to ensure the amplifier will operate properly. Failure to do so can decrease the life of the amplifier and void your warranty.
Return Policy
-All in-store purchases and online purchases
Customers may return unopened/ factory sealed items within 15 days of purchase/delivery for a refund.
-shipping and handling charges are non-refundable
installation charges are non-refundable.
- Custom orders on Subwoofers/Amplifiers are subject to a 15% restocking fee therefor the difference of the product would be refunded back to you the customer.
- If you purchase equipment and damage the equipment,
Dtp Custom Cars has the authority to accept or decline a refund, or offer a partial refund towards damaged/misused equipment
jn
-
Products with voice coils that have failed due to excessive power levels or clipping, i.e. burned or open coils or lead wires.
-
Damage caused during shipping or handling. These claims are made with the Freight Company.
-
Accessories or anything else attached to or to be used with DC Audio products.
-
Products that have their serial numbers removed or altered.
-
Packing materials i.e. card board boxes, foam inserts, corners, peanuts, etc.
-
Adjustments or alterations required for any reason.
-
Items subject to fatigue through normal wear and use.
-
Product, which has been altered or repaired by anyone other than DC Audio.